Refund and Returns Policy

At GMEC Corporation, we want you to be fully satisfied with every purchase. This Refund and Returns Policy outlines the terms under which you may return products and request a refund. By shopping with us, you agree to the conditions explained below.

Returns Eligibility

Items may be returned within 14 days of delivery in accordance with UK consumer protection regulations. Products must be unused, in their original packaging, and in the same condition as received. For hygiene and safety reasons, certain items may be non-returnable unless they are faulty or damaged.

Faulty or Damaged Items

If an item arrives damaged, defective, or incorrect, we will offer a replacement or full refund. Customers should notify us within 48 hours of receiving the order and provide relevant details or evidence so we can resolve the issue quickly.

Return Process

To arrange a return, customers must request authorisation before sending items back. Once a return has been approved, products should be securely packaged and returned to the address provided. Returns without prior approval may not be accepted.

Refunds

Refunds will only be issued once the returned item has been received and inspected. If approved, the refund will be processed to the original payment method. Refunds may take between three to ten business days depending on your bank or payment provider. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

In cases where an exchange is available, we will dispatch the replacement product once the returned item has been received and verified. If the replacement is out of stock, a full refund will be provided.

Non-Returnable Items

Certain products may not be eligible for return due to their nature. This includes clearance or sale items, products that have been used or altered, and items marked as non-returnable on the product page.

Policy Updates

GMEC Corporation reserves the right to amend this Refund and Returns Policy at any time. Any updates will be published on this page and will take immediate effect. Customers are encouraged to review the policy regularly to stay informed of their rights and responsibilities.